Get in Touch with the PhenoCapture AI Team
Whether you need prompt technical support, require quotation for academic or institutional volume licensing, or wish to explore research collaborations and hardware partnerships, we are here to assist you.
Official Communication Channel
Direct Email Inquiry
Our engineering and support team reviews every message thoroughly.
Typical response time: Within 24–48 business hours
🛠️ Technical Support & Bug Reporting
Experiencing unexpected behaviors, camera driver compatibility issues, or OpenVINO / CPU acceleration errors? Please let us know so we can assist or release timely hotfixes.
🏢 Volume Licensing & Procurement
Looking to deploy PhenoCapture AI across research labs, university classrooms, hospital facilities, or non-profit institutions? We provide tailored volume quotes and formal invoice support.
🔬 Research Collaboration & Citations
Conducting high-throughput biological phenotyping, cell morphometrics, or customized automated assays? We are open to joint research initiatives, customized algorithm support, and academic co-development.
🤝 Hardware & OEM Bundling
Are you a manufacturer of scientific USB/UVC cameras, motorized microscope stages, or optical sensors? We actively partner with hardware vendors to ensure seamless zero-latency integration.
💡 Tips for Expedited Assistance
To help us diagnose technical inquiries or prepare accurate procurement quotes as quickly as possible, we kindly recommend including the following context in your email:
- For Technical Issues: Your PhenoCapture AI build edition (Evaluation or Full Commercial), Windows OS architecture (10/11 x64), camera make/model (if applicable), and reproducible steps.
- For Procurement & Invoices: Institution/Company name, billing address, estimated number of user seats, and required vendor registration documentation.
- For Feature Requests: Specific use cases, current imaging bottlenecks, and example sample images if shareable.