Frequently Asked Questions (FAQ)

❓ Q: I downloaded the PhenoCapture installer, but I was unable to install the software. The error message mentions .NET Framework 4.8. What should I do?

💡 A: The PhenoCapture installer requires .NET Framework 4.8. Please install .NET Framework 4.8 and then run the PhenoCapture installer again.

❓ Q: I downloaded the ZIP version of PhenoCapture and tried to install it manually, but I was unable to run the software. What should I do?

💡 A: PhenoCapture was built using .NET Framework 4.8. Please install .NET Framework 4.8 and then run PhenoCapture again.

❓ Q: I tried to open an image file, but PhenoCapture rejected it because the image was too large. Why?

💡 A: We apologize for the inconvenience. To ensure stable operation, PhenoCapture limits the size of image files that can be loaded.

❓ Q: What is the maximum image size that PhenoCapture can capture?

💡 A: The maximum image size depends on your camera. PhenoCapture supports full-resolution HD (high-definition) image capture, provided that the camera supports it.

❓ Q: I was able to connect to my webcam without any problems, but suddenly PhenoCapture can no longer access the same webcam. What should I do?

💡 A: Webcam drivers and their functionality can be complex, and Windows may occasionally lose access to a connected webcam.

Try the following methods:

• 🔌 Unplug the camera and connect it to a different USB port.
• 🔄 Uninstall the webcam driver and then reinstall it.