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Privacy Policy

100% Local & Private

Privacy Policy

Your privacy is guaranteed. PhenoCapture AI runs 100% locally on your computer with zero telemetry collection and zero cloud uploads.

Last Updated: November 9, 2026

🛡️ 1. Our Core Privacy Guarantee: 100% Local PC Execution

At PhenoCapture AI (“we,” “our,” or “us”), our core engineering philosophy is built around local, private, and offline computing. Unlike cloud-based AI platforms, PhenoCapture AI is designed to protect your sensitive data by default:

  • Zero Cloud Uploads: All image processing, live camera feeds, document imports (PDF, PSD, MS Office, HWP/HWPX), script executions, and on-device Deep Learning/AI inferences run exclusively on your local hardware.
  • Complete Data Ownership: Your personal photos, webcam streams, and proprietary scientific research data are never transmitted over the network or uploaded to our servers.
  • Offline Operation: Once installed (and activated, if using the Pro Edition), the Software operates seamlessly without an active internet connection, making it ideal for private personal use, air-gapped cleanrooms, and confidential laboratory environments.

📂 2. Information We Collect

Because the Software itself does not collect telemetry or user content, we only collect minimal personal information necessary to process orders, verify software licenses, and provide technical support:

2.1. Purchase and Billing Information (via Lemon Squeezy) Coming Soon

When you purchase a Pro License, your order and payment are processed by our Merchant of Record, Lemon Squeezy (lemonsqueezy.com). During checkout, Lemon Squeezy collects your name, email address, billing address, and payment method details. We do not store or have direct access to your credit card numbers or financial account details. We only receive order confirmation details (such as your name, email address, country, transaction ID, and assigned Serial Key) required to fulfill your license and provide support.

2.2. Software Activation and License Verification Data

If you use the Free Evaluation or Community Edition, no activation data is transmitted. If you activate the Pro Edition using a Serial Key, the Software transmits your registered email address, Serial Key, and a cryptographic Hardware Identifier (Machine ID) to our licensing server solely to bind your license to your PC, verify eligibility, and track your allowed device transfer count (up to 3 PC transfers).

2.3. Optional User-Configured Network Features

Certain tools in PhenoCapture AI allow you to connect to external resources at your own discretion (such as Automated Time-Lapse email alerts or remote IP/ESP32-CAM camera streams). Any credentials or network settings you enter for these features remain stored locally on your machine and are never sent to us.

2.4. Customer Support & Website Usage

Direct Inquiries: When you contact us via email for technical support, bug reporting, or volume licensing quotes, we collect your email address, name, institution/company name, and any diagnostic logs, system specifications (e.g., Windows version, camera model), or sample images you voluntarily choose to share.

Website Logs & Cookies: When you browse phenocapture.com, standard web server logs and essential cookies (such as language translation preferences or security cookies) may automatically record non-identifying technical data, including your IP address, browser type, operating system, and pages viewed.

⚙️ 3. How We Use Your Information

We use the limited information we collect strictly for the following legitimate purposes:

  • License Fulfillment & Authentication: To issue your Serial Key, verify product activation, and manage PC transfer limits.
  • Customer & Technical Support: To diagnose software bugs, resolve camera or hardware compatibility issues, and respond to your inquiries.
  • Procurement & Invoicing: To prepare institutional quotes, purchase orders (POs), and OEM licensing agreements.
  • Legal & Tax Compliance: To comply with applicable accounting, tax, and legal obligations alongside our Merchant of Record, Lemon Squeezy.

We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

🤝 4. Data Sharing and Third-Party Service Providers (Coming Soon)

We only share data with trusted third-party service providers to the extent necessary to operate our Website and deliver your license:

  • Lemon Squeezy (Merchant of Record): Processes all online checkout payments, tax compliance, and order invoicing. You can review Lemon Squeezy’s Privacy Policy at https://www.lemonsqueezy.com/privacy.
  • Website Hosting & Infrastructure: Reliable infrastructure providers that host our Website and our license verification endpoint.
  • Legal Requirements: When required by applicable law, subpoena, or legal process, or to protect our rights and prevent unauthorized Serial Key piracy.

Any sample images, system configuration details, or diagnostic logs you voluntarily share with our engineering team via email are treated with strict confidentiality and are never shared with third parties.

🔒 5. Data Retention and Security

  • Security Measures: We implement industry-standard administrative, technical, and encryption safeguards (including HTTPS/TLS encryption) to protect our Website and license verification communications.
  • Retention Period: We retain license registration records (email address, Serial Key, and activation status) for as long as your perpetual license remains valid so that you can safely reinstall the Software or transfer your license to a new PC. Support email correspondence is retained only as long as necessary to resolve your inquiry and improve our Software.

🌍 6. Your Privacy Rights & International Compliance

Depending on your jurisdiction (including the European Economic Area under GDPR, the United Kingdom, California under CCPA, and the Republic of Korea under PIPA), you have the right to:

  • Access and Portability: Request a copy of the personal data we hold about you.
  • Correction: Request that we update or correct inaccurate information (such as updating your registered license email address).
  • Deletion (Right to be Forgotten): Request the deletion of your personal data, subject to legal tax retention requirements. (Note: Deleting your license registration record will permanently deactivate your Pro Serial Key and prevent future PC reactivations.)

Children’s Privacy: Our Website and Software are not directed to children under the age of 13 (or 16 in applicable jurisdictions), and we do not knowingly collect personal information from children.

🔄 7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Software features, licensing workflows, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page.

✉️ 8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

✉️ Email: [email protected]

🔗 Contact Page: https://phenocapture.com/contact/